Last updated: October 7, 2026

This Privacy Policy applies to airridedirect.com and Air Ride Direct L.L.C. (“Air Ride Direct,” “we,” “us,” or “our”) and explains how we collect, use, and protect your information when you visit our website or purchase from us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

To provide our products and services, we may collect personally identifiable information that you choose to give us, including your:

• First and last name
• Billing and shipping address
• Email address
• Phone number
• Vehicle details you share with us (year, make, model) to help with fitment

When you place an order, billing and payment information is collected to complete the transaction. Card payments are processed by our third-party payment processors; we do not store full credit card numbers on our servers.

You may be asked for personal information when you register for an account, place an order, apply for a dealer account, enter a promotion or giveaway, sign up for our newsletter, or contact us by email, phone, or our contact forms.

2. Information Collected Automatically

Like most websites, we automatically collect certain information when you visit, such as your IP address, browser type, device information, pages viewed, access times, and the website that referred you. We use this information to operate and secure the site, understand which products and pages are most useful, and improve your shopping experience.

3. How We Use Your Information

• To process, ship, and support your orders
• To provide the products, information, and technical support you request
• To send notices about your account, orders, returns, and warranty claims
• To carry out our obligations and enforce our rights under any contract between you and us, including billing and collection
• To notify you about changes to our website, products, or policies
• To send promotional emails about products and offers, which you can opt out of at any time
• To detect and prevent fraud and protect the security of our website and customers
• For any other purpose described when you provide the information, or with your consent

4. Sharing Your Information

We do not sell, rent, or lease our customer lists to third parties.

We share information only with trusted service providers who help us run our business, such as payment processors, financing partners, shipping carriers, suppliers that ship orders directly to you, email service providers, and analytics providers. These providers may use your information only to perform services for us and are required to keep it confidential.

If you choose a financing or buy-now-pay-later option (such as Affirm, PayPal Credit, Sezzle, or Klarna), your application is handled by that provider under its own privacy policy and terms.

We may disclose your information without notice if required by law, or in the good-faith belief that it is necessary to (a) comply with legal process; (b) protect and defend the rights or property of Air Ride Direct; or (c) protect the personal safety of our customers or the public.

5. Cookies and Analytics

Our website uses cookies, small text files stored by your browser, to keep items in your cart, remember your account and preferences, and understand how visitors use the site. We also use analytics tools, such as Google Analytics, that rely on cookies to report on site traffic and usage.

Most browsers accept cookies automatically, but you can change your browser settings to block or delete them. If you disable cookies, some features of the site, including the shopping cart and checkout, may not work properly.

6. Links to Other Websites

Our website contains links to other sites, including manufacturer and partner websites. We are not responsible for the content or privacy practices of those sites and encourage you to read their privacy policies.

7. Security of Your Information

We protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL/TLS encryption, so information such as payment details is encrypted in transit.

No transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While we work hard to protect your information, you acknowledge that there are security and privacy limitations inherent to the Internet that are beyond our control.

8. Your Rights and Choices

You may review and update your account information at any time by logging in to your account. You may also ask us to access or delete the personal information we hold about you. When we receive a verifiable request, we will delete your personal information from our records and direct our service providers to do the same, except where we need to keep it to:

• Complete the transaction it was collected for, honor a warranty or product recall, or otherwise perform a contract with you
• Detect security incidents and protect against fraudulent or illegal activity
• Identify and repair errors that impair the website’s functionality
• Comply with a legal obligation, including tax and accounting record-keeping
• Use the information internally in ways reasonably aligned with your expectations and our relationship with you

Residents of California and other states with consumer privacy laws may have additional rights, such as the right to know what personal information we collect and how it is used. We do not sell personal information. To make a request, contact us using the details below.

9. Connected Third-Party Accounts

If you connect your Air Ride Direct account to a third-party account (for example, to sign in with a social account), you consent to the ongoing sharing of information about you in line with your privacy settings on that third-party site. If you do not want information shared this way, do not use this feature. You may disconnect a third-party account at any time.

10. Email Communications

We may email you with order confirmations, shipping updates, announcements, promotional offers, and surveys. You can stop receiving marketing emails at any time by clicking the unsubscribe link in any marketing email or by updating your preferences on your account page. You will still receive transactional emails about your orders.

11. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time, for example when our services, data practices, or applicable laws change. When changes are significant, we will notify you by email to the address on your account, by placing a notice on our website, or by updating the date at the top of this page. Your continued use of the website after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions or requests about this Privacy Policy, please contact us:

Air Ride Direct L.L.C. – Wisconsin, U.S.A.
Email: admin@airridedirect.com
Phone: 1-888-269-4804