Refund and Returns Policy

This refund and returns policy explains our policy for purchases within 10 days after delivery. After the standard 10 days, products are covered under our warranty policy. Once your order’s delivery date exceeds the standard 10-day return policy, your order would not be eligible for any refund or exchange unless prior authorization is made by one of our certified technicians.

To be eligible for a return, your item must be in unused and sealed condition. It should resemble the same condition that you received it in. Your return must include original packaging and be free of any modifications or changes whatsoever.

Air suspension products are not returnable, including air ride kits, air management, compressors, tanks, valves, air bags, air struts, brackets, gauges, controllers, fittings and air line. Defective or incorrectly shipped items are always exchanged. Custom built-to-order parts, special orders and installed parts are also not returnable. If you have any questions with regard to any of our non-returnable items policy please don’t hesitate to email or call.

Restocking fees: returns and customer-requested exchanges are subject to a 25% restocking fee. Custom fabricated parts carry a 30% restocking fee.

Additional non-returnable items:

installed, modified or painted parts
custom parts built to your specifications once production has started, and special orders (more details in our warranty document)
any and all taxes, duties, or shipping charges

To complete any return a prior return authorization number “RA#” will need to be obtained by speaking with one of our sales representatives. We will require a receipt, proof of purchase, or order details. Requests made more than 10 days after delivery are handled under our warranty program, these additional details can be found in our warranty document linked at the bottom of this page.

Please do not send your purchase back to the manufacturer, or the address that your package was shipped from. In some cases complete orders and/or parts to complete your order can get shipped from a third party supplier and shipping back to this location can be misrouted or lost.
ATTENTION: It is always best to reach out via email or phone to ensure the proper return of your goods.

There are certain situations where only partial refunds may be granted:

Products with blemishes that have been approved for return past 10 days
Special Orders within 10 days with pre-approval
International orders that may include duties or additional shipping charges
Any item that is approved for return more than 10 days after the delivery date

Once your return has been received and inspected you will be notified via email that the return has been processed. From that time refunds or exchanges will be processed and can take up to 72 hours to post to your account depending on the financial institution. If we are correcting or reshipping, tracking can usually be provided within the same 72 hours time frame. The exception to the exchange would be build time for custom parts or inventory shortages. All payments are credited back to the original paying card only. If you have any questions about our return policy or a specific order refund, please contact us at support@airridedirect.com. Only refunds in the amount of the order value will be issued for any and all return.

Exchanges

We will only replace items if they are deemed defective or damaged. If you need to exchange any parts from us for an exact replacement, we will not hesitate to setup a return and exchange for your item. Depending on the specific situation, shipping may or may not be covered under your exchange. If the exchange is due to an order error the return would require authorization and shipping fees would be assessed. All other exchanges would include shipping costs covered.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should ship your product to the return address provided with your Return Authorization (RA#). Please do not ship returns without an RA#.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Rest assured we are here to help and are committed to ensure our customers encounter not only a seamless purchase, but we are also dedicated to providing an enjoyable post sale experience as well!

ATTENTION: For a more detailed and official explanation of our warranty and returns policy please click the link below: WARRANTY DOCUMENT (PDF)

QUESTIONS?
EMAIL: support@airridedirect.com
PHONE: 1-888-269-4804